Speak Every Language. Solve Every Ticket.
One helpdesk. Many languages. Instant answers.
Infoqort’s Multilingual Helpdesk CoPilot uses AI to bridge language gaps, boost response speed, and elevate support quality—without adding headcount.
Most clients choose this when global teams and diverse users start slowing down support.
Language Barriers Create Support Bottlenecks
Here’s what poor multilingual coverage really costs
Slower ticket resolution from manual translations
Misunderstood requests and incorrect routing
Repetitive FAQs handled manually
Frustrated users who stop engaging
Your support should never get lost in translation. Our CoPilot fixes that.
From Confused Chats to Confident Responses
- 100+ chats/day handled in native + support team’s language
- Average resolution time cut by 60%
- AI identifies, translates, and routes the request—instantly
- CoPilot suggests responses in both user and agent language
Faster answers. Happier users. Fewer escalations.
Support That Feels Human, Even When It’s AI
Powered by Azure GPT + CoPilot Studio
Built-in translation, routing & knowledge retrieval
Used across multilingual IT and HR helpdesks
Secure, compliant, enterprise-ready
What You Risk Without It
Long wait times for non-English users
Instead, you get: Automated language detection + dynamic translation
Errors from misinterpreted tickets
Instead, you get: Seamless handoff between bot and human
Repetitive tasks eating support bandwidth
Instead, you get: Multilingual knowledge base summaries
Knowledge base that no one uses
Instead, you get: Agent CoPilot that speaks both ways
The Recommended Setup Includes
GPT + Azure Built-In
Leverage GPT-powered CoPilot and Azure Cognitive Services to deliver intelligent, human-like support in any language.
Automatic Language Detection
Instantly identify incoming language and translate queries and responses—no manual routing or delay.
Smart Agent Handoffs
Route tickets to the right agents with role-based awareness, ensuring efficient, personalized support escalation.
Synced With Knowledge Base
Auto-reply with verified answers from your internal knowledge base, reducing repeat tickets and resolution time.
Your helpdesk. Your users. One multilingual assistant.
